Privacy Policy

Last updated: 27 July 2026

Sydney Lifting Equipment Pty Ltd (ABN 22 695 913 412) ("SLE", "we", "us") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy explains what we collect, why, and how we handle it.

Who we are

Sydney Lifting Equipment Pty Ltd is a lifting equipment inspection, testing, repair and supply business, and part of Arcus Wire Group. You can contact us about privacy at:

• Email: sales@sydneylifting.com.au
• Phone: (02) 9905 1591
• Post: 8 Gundah Road, Mount Kuring-gai NSW 2080

Information we collect

The kinds of personal information we may collect include:

• Your name and the company or organisation you represent
• Contact details such as phone number and email address
• Site or delivery details relevant to an inspection, quote or order
• The content of your enquiry and any information you choose to provide
• Records of our dealings with you, including bookings, quotes and services provided

How we collect it

We collect personal information directly from you through:

• Enquiry forms on this website
• Inspection bookings made online
• Phone calls and emails
• Normal dealings in the course of providing our products and services

Why we collect it

We collect and use personal information to:

• Respond to your enquiries
• Prepare quotes and provide the products and services you request
• Manage inspection bookings and scheduling
• Maintain customer records and meet our business and compliance obligations
• Improve our website and services

How we may share it

We may share your personal information with:

• Arcus Wire Group, of which SLE is part
• Service providers who support our business operations, such as website hosting, Microsoft 365 and Bookings, inspection or customer-management systems, and delivery and courier providers

We do not sell your personal information. We only share it where needed to operate our business and provide the services you have asked for.

Overseas processing

Some of the technology providers we use to operate our business may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to be handled consistently with the Australian Privacy Principles.

Storage, security and retention

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including through the security controls of the systems we use. We retain personal information for as long as it is needed for the purposes described in this policy, or as required by law, and take reasonable steps to destroy or de-identify it when it is no longer needed.

Access and correction

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details above and we will respond within a reasonable period.

Privacy complaints

If you have a concern about how we have handled your personal information, please contact us using the details above. We will acknowledge your complaint and aim to respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the last updated date shown above.